Job Details

Summary: Responsible for providing effective customer service for assigned accounts by performing the
following duties:

Duties and Responsibilities
Receive, review, and process customer orders/changes/returns according to established departmental
policies and procedures
Confers with staff and assists to coordinate activities of project to ensure project progresses on schedule
Reviews status reports and modifies plans as required
Prepares project reports for management, customers, and others
Effectively communicate the status of new and existing sales orders with customers, sales reps, and
others
Proactively ask questions and research information that increases customer satisfaction
Work with finance/accounting to resolve disputed credit items
Provide timely feedback to the company regarding customer concerns or service failures
Partner with sales to meet and exceed customer's service expectations
Responsible for data accuracy and quality of own work
Adhere to established company policies and procedures paying special attention to safety regulations
Perform other related duties as appropriately assigned or requested

Information/Directions From:
Quality Manual
Standard Operating Procedures
Departmental Work Instructions
Customer Portals and/or Documentation
MRP System
Manager’s Instructions
Arc-Tronics, Inc. Employee Policy Manual

Job Qualifications Requirements:
Knowledge/Skills/Certification/Training:
Basic math skills (addition, subtraction, multiplication, division, decimals)
Basic computer skills; MS Office (Word, Excel, Outlook); Accurate data entry
Must possess solid analytical skills in forecasting and anticipating production requirements and
capabilities
Sound verbal and written communication skills; must be able to read, write and understand routine
reports, follow verbal and written instructions, and speak effectively
Demonstrate organizational skills, with the ability to handle and prioritize multiple projects
simultaneously in a timely manner in a fast-paced environment
FOD Training
HazCom (Safety) Training
ITAR Training
Sexual Harassment Training
ESD Training

Education/Experience Required:
Bachelor's Degree in related field and 2 years of experience in sales or customer service; or equivalent
combination of education and experience such as a broad manufacturing and/or customer service
background of 3 to 5 years experience